COVID-19 Shipping
Due to Covid-19 and a reduction of staff we are experiencing delays on sending out orders and delivery times in some cases. We are sending all our orders with APC overnight courier to get your order to you as soon as possible but have experienced unexpected some delays.
All our deliveries still require someone to be present at delivery to take the order but will be done in a contact free way. If you are not going to be home to receive the delivery please contact us to let us know you would link to have your order left in a safe place or with a neighbour.
For deliveries made by Klarna the delivery must be accepted by the order person and can not be left with a neighbour or in a safe place.
International Deliveries & Brexit Changes
Unfortunately because of Brexit and Covid-19 the process of sending out international orders has become longer and we are experiencing delays and could take a lot longer in some cases. We will either use Royal Mail or APC for international orders and they may be handed to a local delivery service once it arrives in your country.
For international orders (Which now includes EU countries), UK VAT will not be charged by us but you may be charged customs duty fees and local VAT/TAX in your country if it is applicable. These charges can not be refunded by us so please take these potential fees into account when ordering.
All international delivery charges are calculated at checkout before you enter any payment details.
UK Shipping Options
Free UK Shipping
Estimated 2 - 4 days delivery from dispatch.
Tracked and requires a signature on delivery.
Please let us know if you are not in as your order wont be left with a neighbour or safe place without our authorisation.
Standard Shipping
Estimated 2 - 4 Days Delivery.
Tracked and requires a signature on delivery.
Please let us know if you are not in as your order wont be left with a neighbour or safe place without our authorisation.
Express Shipping
Next Day Delivery From Dispatch.
Tracked and requires a signature on delivery.
Please let us know if you are not in as your order wont be left with a neighbour or safe place without our authorisation.
Collect From Store
We'll call you once the item is ready to collect from our Colchester store (CO1 2TJ).
Collections must be made outside during lockdown and we can not allow anyone inside the store for fitting. Please call us when outside and we'll bring your order to us.
Collect From Rollerworld
Your order will be left at Rollerworld Reception to collect when coming to skate (CO1 2TJ).
We'll call you once the item is ready to collect.
Currently Unavailable
Collect From Bunker Boys
Your order will be taken to Alexandra Palace to be collected during the DX bunker boys training session at 7:30pm on Fridays only (N22 7AY).
We'll call you to let you know your order will be ready to collect on the next session.
Currently Unavailable
Tracking
We value every orders highly so we only send them using tracked services so you know what's happening with your delivery. All our deliveries are sent by either APC Overnight or royal Mail for UK and International.
Once your order is dispatched you will receive an email with a tracking number to track your order.
All our deliveries require a signature at your shipping address, if you are not in or need to have your delivery left with a neighbour please contact us.
International deliveries are dispatched by APC overnight and use local shipping companies to your country to fullfil the shipping process. you will recieve an email from the local shipping company with tracking details.
Dispatch Times
We aim to dispatch items either same day or the next working day.
Some items may have a longer dispatch time or have to be custom made. We aim to show these dispatch times on the item but you may be contacted after ordering to inform you of unexpected delays.
To guarantee an item is in stock and ready to dispatch please contact us.