Postage and packaging charges are worked out on item/s total weight or size, delivery address and speed of service.
Our fast courier service is priced for up to 25kg in any one delivery. To give you an idea, a pair of aggressive skates (heaviest skates) would be no more than around 5kg. Any Hockey stick would be valued around 2.5kg as the disproportionate size is greater than its weight for calculation.
We automatically batch orders that are yet to be dispatched going to the same delivery address by you and do not charge you twice (note your automated email may show a second charge though).
You can re-order again within 1-2 days and provided your order hasn't been shipped you won't get charged shipping again (please note this on your subsequent order in notes for Demon Xtreme staff when you order)
ALL AVAILABLE DELIVERY METHODS FOR YOUR ORDER WILL BE AUTOMATICALLY SHOWN AT ORDER STEP 3.
Our systems need to know what you wish to order and where it is going to work out your delivery charges and options.
NOTE: not selecting county from drop down (UK) or correct country will result in incorrect shipping calculation - this will delay your order. If you believe you have been overcharged on shipping please call 0845 656 6666 option 1 and one of our internet team can sort it out for you.
How quickly you receive your order depends on a number of factors
1. In stock in Demon Xtreme stores/warehouses
2. In stock UK distributors
3. Item/s ordered (some distributors are slower than others)
4. Ordered correctly (colour/size and other information provided)
5. Payment cleared
6. Delivery address
7. Delivery method Chosen
If you complete your order and there is a problem with either payment #5 or selection on your order #4 above we will attempt to contact you via email and telephone immediately to resolve.
If the item is #1 (see above) then it will dispatched by your chosen method the next working day.
If it is not #1 but #2 (see above), it will then be ordered from UK distributors (our usual order day is Tuesday) and in over 95% of cases should be with you within 5 working days (subject delivery method chosen). Most of our UK suppliers are efficient but sadly some are not and this is where delays can occur.
Once the item/s are ready for the dispatch it is packaged and shipped by your chosen method to the delivery address specified.
International Customers are reminded that they are responsible for duties/taxes in their region, which will be charged separately by your own government and also that local customs in certain countries can delay delivery.
Q - When will I know when the item/s are ready for dispatch and when they have been dispatched?
A - When your item/s have been dispatched by your chosen method you will receive a "dispatched" email stating this and also this will have other information such as tracking information and confirmation of your order. IF YOU DO NOT RECEIVE THIS PLEASE CHECK YOUR JUNK MAILBOX. (Please put emails from demonxtreme.com on your safe list - you can change this at any time)
Q - My Order is urgent for a birthday or special occasion; will I get my items in time?
A - This box can be found at order step 4 - "Urgent Delivery? Enter Date here (Courier delivery only, Delivery for that date is not guaranteed)" - we will contact you if additional charges apply or we cannot make the specified date.
Q - I'm in the UK and PayPal is overcharging me on postage?
A - This may be because the address you have given is incomplete, Make sure you have all the delivery address fields selected including any optional fields because they may affect the cost and availability of postage options.
Follow the links to find more detailed information.
Call us on 01206 576667 or email us at firstname.lastname@example.org and we will try our hardest to sort out your problem.
Alternately you can use our online email or visit our Facebook using the links at the bottom of the page.