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Terms And Conditions


This site is operated by Demon Xtreme Sports a trading name of Xtreme Adrenalin Ltd.

Trading addresses

  • D7 Cowdray Centre, Cowdray Avenue, Colchester, Essex, CO1 1BW
  • Alexandra Palace Ice Rink, Alexandra Palace Way, London, N22 7AY

The site is shared by the following divisions of the Group Demon Xtreme:

  • Demon Xtreme Sports - Hockey, Skate and extreme sports stores
  • DemonXtreme.com - Mail Order company, based in Colchester

Demon Xtreme Delivery Charges & Fees

All delivery prices are calculated based on weight or volume (for air freight). More information can be found on our delivery page. FREE delivery is offered on orders over £75 within Mainland UK ONLY. Free delivery is valued at £10 as this will become chargeable in the event of a valid refund (when items have been shipped). The price on every purchase includes a payment processing fee of 2.4%.

Demon Xtreme price match

Demon Xtreme will match any UK competitor price delivered to the customer all we ask that the stock is current, in stock or imminent delivery, available in the same size or colour and the URL and/or the telephone number of the store with the lower delivered price. Once verified the price will be lowered automatically, should for whatever reason due to verification or such like we cannot price match, your card will NOT be charged, you will be sent an email advising this and requesting whether you still wish to proceed. Customers are advised to ensure they provide the correct URL for verification of price match.

DemonXtreme.com Discounts

Demon Xtreme is very confident that are prices are the best around but should you find it cheaper elsewhere (UK Only) in stock of the same size, colour and product we will refund the difference within 7 days of purchase. This is in addition to our price match. Any item offered free as part of a promotion is limited to 1 unit per household any amendment to this is subject to Demon Xtreme Discretion.

DemonXtreme.com Promotions

Demon Xtreme often will run promotions (promo items) where items are included as a bonus either free or at a discounted rate with the conditional purchase of "1st" item/s. In the event where the contract of sale of the 1st items/s is/are cancelled or revoked or returned for refund for any reason either goodwill, request or statute, then the promo items will then be either cancelled, required to be returned at customers expense in a resaleable condition (if applicable). Should the promo item be spent, used or in an unsaleable condition, the customer accepts that Demon Xtreme will have the right to make a charge for reimbursement for the promo item/s spent or unreturned and may withhold refund/return for 1st item until reimbursement is made, this charge may be in the first instance be made from records held but if unavailable the customer will provide payment information and authorisation.

Damages/Warrantees

No terms herein effect your statutory rights.

Any order received that the customer considers damaged, used (if not so ordered as), Markably different (without being advised) or incomplete MUST be advised to Demon Xtreme within 24hours of receipt (or 1 business day) and no later than 7 days after receipt. The responsibility of contact lies with the customer. Receipt of goods/order shall be the date signed for or for Postal - within 3 working days of posting. Notification after 7 days (Sale of goods act 1994 reasonable time) will not be considered. Items offered with a paid wrapping service will alter this date to effective date of occasion.

Additional information

Skates - Ice, Roller, Leisure etc..
All skates are guaranteed against manufacturers' defects for a period of 90 days from date of purchase, subject to normal use for the product and a receipt shown with the date of purchase. The parts which are defected will be repaired or replaced at our discretion. Worn items through general use are not covered. Ice Skates once sharpened are considered used.

Clothing, Equipment
All clothing / equipment are guaranteed against manufacturers' defects for a period of 90 days from date of purchase, subject to normal use for the product and a receipt shown with the date of purchase. The parts which are defective will be repaired or replaced at our discretion. Worn items through general use are not covered.

Sticks, Shafts, Blades
Due to the nature of the sport, these items are not guaranteed and can last minutes, weeks or months. An unbreakable stick, shaft and blade would not be allowed within the rules of the various sports. Manufactured defective products have a 30 day limited guarantee.

Should a customer feel that an item did not give a 'fair wear', then Demon Xtreme will happily send it to the manufacturer or his agents for further evaluation. This would be at the customers' expense. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CUSTOMER.

Payment/return of goods

Full payment of orders from the website must be made before Demon Xtreme will process/dispatch goods. Demon Xtreme will happily refund payment for goods notified within 14 days from receipt. Refund will be made within 14 days of receipt of order from customer provided they are returned unused AND in the original packaging unbroken. *Does not apply to special order products (items not usually held in stock) and this excludes cost of shipping and is subject to a restocking fee unless pre agreed in writing only. Any exchange return for a different size is acceptable but the shipping costs will be borne by the customer. NO Returns will be accepted without a returns number which will be given, after authorising, by contacting the store beforehand, this number MUST be clearly marked on the outside of the packaging. It is the responsibility of the customer to ensure the packing of any returned item is sufficient to protect the items and the packaging from the usual wear by courier companies.

Re-stocking Fee

It is necessary to charge a restocking fee to reflect the fact that Demon Xtreme will have to hold an item specially ordered for a customer on their request/order that has been returned, this item will unlikely be resold within a reasonable time frame and therefore we may have discount the item to clear. Whenever possible we do not charge this but High End products or ones of unusually high value usually attract a re-stocking fee, customers will be notified of this. Items with, but not solely limited to a net value of £200 or more are considered to be special order unless otherwise specified.

Usage of Website

Not all of the content, including prices and pictures, may be correct at the time of viewing this website. We apologize for any inconvenience this may cause. Images and descriptions are for guide only and do not constitute a contractual part of the sale. Due to the volume of products product prices maybe incorrect, in this event the seller is not bound to sell and the buyer will be notified and given the option to cancel.

Please feel free to link to us on your own websites or publications (affiliate). We ask that you do not link directly to our pictures without giving Demon Xtreme credit on the same page. Any persons or companies breaching this copyright maybe subject to legal action at Demon Xtreme discretion. No use of anything produced on our site/s shall be used on any other commercial websites without express written permission - all images have encrypted sourcing tags to identify them to our site/s

Registered office D7 Cowdray Centre, Cowdray Avenue, Colchester, Essex, CO1 1BW

Demon Xtreme terms and conditions were last ammended June 2014.

Other pages that might interest you

Follow the links to find more detailed information.

Terms and conditions
Location and opening times
In Store Services
Security and privacy policy
Delivery and shipping information
Price match information

Didn’t find what you were looking for?

Call us on 01206 576667 or email us at info@demonxtreme.com and we will try our hardest to sort out your problem.
Alternately you can use our online email or visit our Facebook using the links at the bottom of the page.